Privacy policy

The short version

• We collect only what you type into our forms, what you email us, and the payment confirmation from Razorpay or PayPal.
• We never ask for, and never want, your passwords, API keys, store logins or card details.
• The Watchkeeper plugin runs inside your own Claude account. It stores nothing and sends nothing to us.
• This website uses no cookies for tracking and shows no ads. We count visits without identifying you.
• Write to us any time to see, correct or delete your data.

Who we are

Reachify Innovations Pvt. Ltd., a private limited company registered in India.
CIN: U73100BR2024PTC069981.
Registered office: 05 Bhagwanpur, Patahi (Muzaffarpur), Bandra, Muzaffarpur 843113, Bihar, India.
Director: Raghav Pratay.
Email: info@reachifyinnovations.com.

We decide how your data is used on this website and during your setup (in Indian law, we are the "data fiduciary").

What we collect

Free Leak Report form: your store address, your email and, on the Leak Report page, your first name if you give it. To make your report we look only at your store's public pages, as any shopper could.

Booking a call (/book): your name, email, store address, the time you pick, your time zone and any note you add. The call goes on our Google Calendar.

Setup form (after you pay): your email, first name, store address, time zone, the plan you bought, the tools you use, where your team posts updates, how many minutes your morning check of the store, ads and inbox takes, notes on your brand voice, your customers' common questions and, if you choose, your monthly sales goal, margins and supplier lead times.

Emails you send us, and anything you show us on a call if you book one.

Payments: you pay on Razorpay's or PayPal's own page. They send us a confirmation with your name, email, amount and payment reference. We never see your card number, UPI PIN or bank login.

Prices by country: to show rupee or dollar prices, Cloudflare tells our home page which country your IP address is in. We use it for that page view only and do not store it.

Security and abuse checks: Cloudflare Turnstile checks that a form is sent by a person. To stop one network flooding our forms, we keep a one-way scrambled code (a salted hash) made from your IP address for about one hour. We do not store your IP address itself.

Visit counts: Cloudflare Web Analytics counts page views without cookies and without identifying you. We also count a few clicks ourselves (pricing viewed, the Leak Report, booking and pay buttons clicked, a form sent, the demo video opened, started or half watched, currency switched) with no personal data attached: no IP, no cookie, no device id.

What we never collect

Passwords, API keys, access tokens, one-time codes, card numbers or bank details. Our forms refuse anything that looks like one. During setup you connect Shopify, Meta and Google yourself, inside your own Claude account; you can disconnect any of them in one click.

Once installed, the plugin reads your store, ads, Gmail, calendar and team sheet through your own Claude account. That data stays between you, Anthropic (Claude) and those services, under your agreements with them. It does not come to us.

Why we use it

• To send you the Leak Report you asked for, and reply to your messages.
• To set up and support your Watchkeeper plugin after you buy.
• To keep payment, invoice and tax records.
• To keep our forms safe from spam and abuse.
• To see, in totals only, which parts of the website are used.

We use your data with your consent (you send us the form) and to deliver the service you pay for. We do not sell it, rent it or use it for advertising, and we do not send newsletters unless you ask for one.

Who helps us handle it

• Cloudflare: hosts this website, stores form submissions (Workers KV), runs Turnstile and Web Analytics.
• Resend: delivers the email that tells us a form came in, and, when you book a call, your confirmation and reminders.
• Razorpay and PayPal: take your payment on their own pages.
• Google (Google Calendar and Google Meet): holds the calls you book with us on our calendar, and hosts the video call.
• Our email provider: holds the emails we exchange with you.

Each of them handles data under its own privacy policy. Some of them process data outside India, for example in the United States or the European Union.

How long we keep it

• Leak Report requests: deleted automatically from our form storage after 90 days.
• Setup forms: deleted automatically after 365 days.
• Call bookings: deleted from our form storage after 90 days; the entry on our calendar stays until we delete it, and we do on request.
• Rate-limit codes: about one hour.
• Emails, invoices and payment records: as long as Indian tax and accounting law requires.

Your rights

You can ask us to show you the data we hold about you, correct it, delete it, or stop using it (withdraw consent). Email info@reachifyinnovations.com. We reply within 7 days and act within 30 days. If deleting something would break a legal duty (such as keeping an invoice), we tell you what we must keep and why.

Grievance contact

For any complaint about your data: Raghav Pratay, Reachify Innovations Pvt. Ltd., 05 Bhagwanpur, Patahi (Muzaffarpur), Bandra, Muzaffarpur 843113, Bihar, India, info@reachifyinnovations.com. If you are not satisfied with our answer, you may complain to the Data Protection Board of India.

Children

Watchkeeper is a business service for adults. We do not knowingly collect data from anyone under 18.

Changes

If we change this policy, we update the date at the top. If a change affects data you have already given us, we tell you by email first.