Terms of service
The agreement between you and us when you buy a Watchkeeper setup. Plain words, no tricks.
Who we are
Reachify Innovations Pvt. Ltd., a private limited company registered in India.
CIN: U73100BR2024PTC069981.
Registered office: 05 Bhagwanpur, Patahi (Muzaffarpur), Bandra, Muzaffarpur 843113, Bihar, India.
Director: Raghav Pratay.
Email: info@reachifyinnovations.com.
What you are buying
A one-time setup service. We prepare the Watchkeeper plugin for your Shopify store (your goals, margins, lead times, brand voice and, on the Store + Team plan, your team sheet), then guide you on a 20-minute setup call in which you connect your accounts yourself, on your own screen, in your own Claude account. We send you the plugin with a step-by-step guide.
Two plans: Store and Store + Team, at the one-time prices shown on our website when you pay. What each plan includes is listed on the pricing section.
What you need
- A paid Claude plan of your own (Pro or higher), paid to Anthropic. It is not part of our price.
- Your own Shopify store, and if you want those sections, a Meta ad account and a Google account (Gmail, Calendar, Drive).
- To accept the terms of those services, and to connect your accounts yourself, with our guidance on the setup call, including blocking the tools the plugin does not need.
What it does, and what it does not
Watchkeeper never changes your store, your ads, your calendar or your sheet. It reads your data and recommends; the only thing it writes is a customer reply draft in your Gmail, and it never sends it. You decide what to do and you do it.
It can be wrong. It works from what your tools report, and some figures are estimates (always marked "~" or "≈", with their maths shown). Check anything important before you act on it. We do not promise more sales or any particular result.
Services we don't control
Watchkeeper runs on Claude (Anthropic) and reads Shopify, Meta and Google through their own connectors. Those companies can change or pause their products at any time; Meta's Ads connector for Claude is in beta. If a change breaks part of your brief, we will tell you and try to adapt it, but we can't guarantee those services keep working.
Payment
You pay in advance, in US dollars or Indian rupees, on Razorpay's or PayPal's own secure page. We never see your card details. We are not registered for GST yet, so no GST is added to our prices. Any bank or currency-conversion fee is charged by your bank, not by us.
Delivery
Everything is delivered digitally, by email and video call; nothing is shipped. Your plugin is live within 48 hours from when your setup form is in and your setup call is done (that is when your accounts are connected). Details are in the refund and delivery policy.
Refunds
Our two promises (live in 48 hours, and 5 hours saved by day 14) and how refunds are paid are in the refund and delivery policy. It forms part of these terms.
Your licence
Once you have paid, you may use the plugin files we send you for your own business, for as long as you like, including after a refund under our 14-day promise. You may not resell them or offer them as a service to others.
Founding clients
If you buy as one of our first five founding clients, we ask for an honest review after day 14. Good or bad is fine. We publish it only with your permission, and your refund rights are the same as everyone else's.
Your data
We never ask for your passwords. How we handle the data you give us is in our privacy policy.
Our liability
If something goes wrong because of us, our total liability is limited to the amount you paid us for the setup. We are not liable for indirect losses, lost profits, or decisions you make based on the brief. Nothing in these terms limits a liability that the law does not allow us to limit.
Not affiliated
Watchkeeper is an independent service by Reachify Innovations Pvt. Ltd.. It runs inside your own Claude account. Claude is a trademark of Anthropic, PBC. Shopify, Meta and Google are trademarks of their owners. We are not affiliated with, endorsed by or sponsored by Anthropic, Shopify, Meta or Google.
Law and disputes
These terms are governed by the laws of India. If we can't settle a dispute by talking, the courts of Muzaffarpur, India have jurisdiction.
Changes
We may update these terms for future purchases. The terms that apply to you are the ones on this page on the day you paid.