Refunds, cancellation and delivery
How your setup is delivered, our two promises, and how to cancel or get your money back.
Delivery
Watchkeeper is a digital setup service. Nothing is shipped. After you pay:
- You fill in the setup form on the thank-you page (about 10 minutes).
- You book and join your 20-minute guided setup call. You click Connect for each account on your own screen while we guide you, and we set every tool the plugin does not need to Blocked. We never ask for or hold a password or key.
- We send your plugin file by email. It is live within 48 hours from when your setup form is in and your setup call is done.
Everything is delivered to the email address you give us in the setup form.
Promise 1: live in 48 hours
If your plugin is not live within 48 hours of your setup form being in and your setup call being done, for a reason on our side, you can ask for a full refund.
Promise 2: 5 hours saved by day 14
If, by day 14 after going live, it hasn't saved you at least 5 hours, email us by the end of day 14 and we refund you in full. It is your judgement, not ours. You keep the setup.
Cancelling before setup
If you change your mind before we send your plugin file, email us and we refund you in full.
How refunds are paid
To the same card, UPI account or PayPal account you paid with, through Razorpay or PayPal, in the same currency. We start the refund within 2 business days of your request; your bank usually shows it within 5 to 7 business days after that.
What we can't refund
Your Claude subscription (paid to Anthropic) and fees for your other tools are separate from our price. Bank or currency-conversion fees charged by your bank are outside our control.
How to ask
Email info@reachifyinnovations.com from the address you paid with, with your payment reference if you have it. We confirm within 1 business day.